FAQ

FREQUENTLY ASKED QUESTIONS

 

 

Can my order be expedited?

To be fair to all our customers, orders are processed in the order received. We strive each day to process our orders as quickly as possible. You are always welcome to visit us at our retail store and take home your items that day.

What do I do if my child’s uniforms doesn’t fit?

As long as they haven’t been washed or worn you may return them for exchange.  Please come into our store or mail your items to us.  You may download a return form from the sight.

How long will my order take to receive?

October thru June, orders are usually processed in 2 days.

During “back to school” months, July, August and the beginning of September, processing takes a few days longer.  Please allow 3-7 business days for processing your order during this busy time.

How do I do a refund or exchange?

Please download return/exchange form from website, follow directions and fill in information.  Mail your items to us along with the form. You may also come into our store in San Pedro any day and a knowledgeable sale’s person will assist you with your exchange or return.

How many days do I have to return or exchange an item?

We appreciate your returns in a timely manner.  However if your item meets the conditions for return as set above, and we currently are selling that particular item, we will accept it for return or refund.

How many sets of uniforms should I purchase for my child?

Although many parents buy an outfit for each week day, we suggest 3 complete outfits per child.

What methods of payment do you accept?

On our website we only accept credit cards: visa, MasterCard, American Express and Discover.  In our store we also accept cash and school authorized scrip.

What are your retail store hours in San Pedro?

We are open 6 days a week, Monday thru Saturday, 9:30AM-6:00PM.

We are closed on Sunday, New years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Day and December 26.

 

Any additional questions or concerns, please contact us

at:help@normansuniforms.com or by phone at 310-832-8342